AAU released a new platform powered by Salesforce, replacing the current tracker, ISIS, and allowing students to register for classes online in the future.
The Salesforce platform will enable students to select courses for upcoming semesters in companion with the mandatory in-person meetings to make the registration process faster and easier. Salesforce is particularly useful for reporting statistics and tracking application status, making the management of both current and prospective students easier.
“We had it in 2017 but 2020 is when we fully utilized it in the admission department and it just made my life easier as an employee because I didn’t have to manually input data,” said Clea Boban, director of admissions and student support, “For example, I don’t have to write your name every time in emails– I just click ‘auto-populate’ and it just fills in the names.”
Additionally, the recruiting department will use Salesforce to track the number of applicants, while admissions will manage their applications, including emails and any supplemental documents. Salesforce can also be used to determine eligibility for financial aid at AAU.
Salesforce, a popular company based in San Francisco, provides a cloud-based software designed to connect the administrative side of institutions with their respective audiences. AAU began using Salesforce in 2017, specifically for incoming study-abroad students, with ISIS as the main platform for the permanent student body.
“When we started fully utilizing it, it was amazing, and I suddenly had more time that I could dedicate to meeting with students,” Boban said.
The switch to salesforce aimed to create efficiency and provide faster services for administrative duties.
